Refund policy

RETURN AND REFUND POLICY

At ApexLuxa, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help you resolve the issue quickly and smoothly.

1. Return Window

You have 30 days from the date of receiving your item to request a return or exchange.
To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it.
It must also be in the original packaging with all tags, labels, and seals intact.

Non-Returnable Items

For hygiene, health, and safety reasons, certain types of goods cannot be returned once opened:

Cosmetics & Beauty Products (if opened, unsealed, or used)
Perfumes & Fragrances (if the original seal or box is opened/damaged)
Personal care items or sale/clearance items.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If the item is defective, damaged, or if you received the wrong item, contact us within 48 hours of delivery.
Please provide your Order ID along with clear photos or a short video showing the damage or issue.
We will replace the item or process a resolution at no extra cost to you.

4. How to Initiate a Return

Contact our Customer Support team via email or WhatsApp with your Order ID and the reason for the return.
Once your return request is approved, our team will provide you with the return shipping instructions.
Note: Items sent back to us without prior approval will not be accepted.

Return Shipping Fees

If it's our error (e.g., wrong item sent, defective product), ApexLuxa will cover all return shipping charges.
If it's a change of mind or personal preference, you will be responsible for paying the return shipping costs. Original shipping costs are non-refundable.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
Approved Refunds: If approved, your refund will be processed within 3 to 7 business days via Bank Transfer, or Store Credit.